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FAQs
Q: How do I get started?
A: First call Walk the Dog or email with your query.  We'll arrange to come and see you at home, to meet you and your pet face-to-face and discuss your requirements.  We'll also gather information about your pet's routine and care needs and outline how our services can fulfil these needs.

Q: What areas do you cover?
A: Walk the Dog offers a number of services from cat and small animal feeding, puppy classes, canine behavioural advice and 1-1 consultations.  We operate our pet care services in and around the Tring area.  We operate our dog listening services in and around the Herts, Beds and Bucks, North and Central London area.  To find out if we operate in your area, please click here.

Q: Do you run puppy classes?
A: Yes.  Walk the Dog has our own puppy & dog school called WTD Puppies.  Our puppy classes are held every Saturday at Memorial Hall in Tring HP23 5BA. What sets us apart from other puppy classes it that we are trained and certified in canine behaviour.  Therefore, as well as teaching you the essentials we place help you understand how your dog thinks, why he behaves in certain ways and how to avoid unwanted problems.  We focus on positive re-enforcement methods.  To find out more about our classes click here.

Q: I have problems with my dog's behaviour.  How does your 1-1 consultations work
?
A: Consultations last typically around 2-3hrs depending on the case.  It’s a good idea to have all the members of your regular daily household present at the consultation, so your family all have an understanding of what they need to do, which will enable you all to be consistent in the messages you’re giving your dog.  Hanne will discuss with you the pet’s daily routine, history and behaviour, and the family’s expectations of the relationship with your dog.  Hanne will help you to understand why your dog is displaying unwanted behaviours, and more importantly how you can help your dog to stop this unwanted behaviour of your pet’s own free will.  Hanne will provide an accurate diagnosis and treatment plan.  Full telephone and email back up support will be provided following your consultation to ensure you are given the support and coaching you need to ensure success.  Note: Often problem behaviour can be caused by a physical issue, so do ensure your pet has been checked by your vet prior to a consultation.  For more information visit www.doglistener.tv 

Q: Do you only look work with dogs?
A: No, Walk the Dog offers home visits (feeding) for cats and other small animals such as rabbits, birds, exotics, fish and so on. Click
here for further information.  We can cater for more unusual species, so do call or email us to find out how we can help you.


Q: Do you have a cancellation policy?
A: We ask that you call 48 hours before your scheduled booking to cancel any services.  At the time of booking we will ask you for a 50% deposit - this helps secure the dates you've asked us to come and care for your pets.  If you give us less than 48 hours, you'll lose your 50% deposit, as we may have had to turn other customers away in the meantime.  If you cancel less than one hour from your booking, you will be charged at the full rate.


Q: What do you do in case of emergency?
A: We always discuss with clients what process they would like to follow in the event of an emergency while you are on holiday or at work.  This includes obtaining a secondary contact (eg. parent, friend or neighbour) and your veterinary practice details of where your pet is registered. 
We first call you to discuss the situation and recommended course of action.  If you're uncontactable and medical attention is required we will take your pet to the veterinary practice designated in our client information form.  In the event of a life threatening situation, we will take your pet to the closest veterinary practice to our location.  Our dog walkers are certified in animal first aid.


Q: What security measures do you have in place?
A: We take security seriously and have a number of measures to protect your home and pets. Your details are kept confidential and keys are held in a safe. When we're walking your dog or home visiting to feed your cat, they will wear a tag with Walk the Dog's phone number.  Hanne and all the team at Walk the Dog are registered members of the National Association of Registered Petsitters (NARP) and are insured under NARP and under Cliveton, and we are all police checked.  Click here to find out more.


Q: Are you associated with any professional bodies?

A: Yes.  We are members of NARP (the National Association of Registered Petsitters), PPG (The Pet Professional Guild) and the Animal Behavior Society (USA) and the Association for the Study of Animal Behaviour (ASAB), Association of Pet Dog Trainers (APDT), Animal Behaviour Management Alliance (ABMA), and SPARCS (The Society for the Promotion of Applied Research in Canine Behaviour).

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